Income tax department launches ‘online chat’ service to answer taxpayers’ queries
NEW DELHI: The Income Tax Department has launched an ‘online chat’ service for taxpayers so that they can seek answers to their basic queries and doubts relating to direct tax issues.
“A team of experts from the department and independent tax practitioners has been deputed to answer the general queries of a taxpayer. This first-time initiative is aimed to enhance taxpayer services in the country,” the officer said.
A person can enter the ‘chat room’ by furnishing an email-id and ask questions as a guest.
“An option has also been provided to the taxpayer for emailing the entire chat to their ids for future reference,” the officer said.
Last year, the I-T department had set up a new dedicated directorate within its establishment to monitor and resolve grievances of tax payers.